Terms of service
Effective from: 14 May 2026
GENERAL TERMS AND CONDITIONS (GTC)
Website: www.mystiquekarma.com
In all cases of dispute or discrepancy, the Hungarian version of these General Terms and Conditions shall prevail. As the webshop operates under Hungarian jurisdiction, the English translation is provided for informational purposes only.
Welcome to our website!
Thank you for trusting us with your purchase. If you have any questions regarding these General Terms and Conditions, the use of the website, specific products, or the purchasing process, or if you would like to discuss a unique request, please contact us at sales@mystiquekarma.com.
This document outlines a contract that is not archived, meaning it cannot be retrieved later. The contract is established through implied conduct (by placing an order) and does not qualify as a written agreement. It is concluded in Hungarian and does not refer to any code of conduct. In case of any questions related to the operation of the webshop, ordering, or delivery processes, please contact us through the provided contact details.
These General Terms and Conditions apply to all legal relationships formed through the website (http://mystiquekarma.hu) and remain available at https://mystiquekarma.com.
DEFINITIONS
- User: Any natural or legal person, or organization using the services of the Provider and entering into a contract with the Provider.
- Consumer: A natural person acting outside the scope of their profession, independent occupation, or business activity.
- Business: A person acting within the scope of their profession, independent occupation, or business activity.
- Provider: A natural or legal person, or legal entity without legal personality providing services related to the information society, entering into a contract with the User.
1. SERVICE PROVIDER DETAILS
Company Name: Mystique Karma Kft.
Registered Address: 1136 Budapest, Tátra utca 5/A, Basement 1, Door 2
Correspondence Address: Same as above
Court of Registration: Fővárosi Törvényszék Cégbírósága
Company Registration Number: 01-09-415466
Tax Number: 32273047-2-41
Representative: Tímea Pécsi
Phone Number: +36 30 163 5747
Email: sales@mystiquekarma.com
Website: http://mystiquekarma.com
Bank Account Number: HU53 12011351-01904959-00100000
Hosting Service Provider:
Name: Shopify International Limited
Address: 2nd Floor, 1-2 Victoria Buildings, Haddington Road, Dublin 4, DO4 XN32, Ireland
Email: email@email.shopify.com
Website: https://www.shopify.com
2. BASIC PROVISIONS
2.1. For any issues not regulated in this GTC or for its interpretation, Hungarian law shall apply, in particular:
- Act V of 2013 on the Civil Code (Ptk.)
- Act CVIII of 2001 on certain aspects of electronic commerce services
- Government Decree 45/2014 (II. 26.) on consumer-business contracts.
In the case of special products, relevant industry regulations also apply. All mandatory provisions of the applicable legislation are binding for the parties, even without explicit stipulation.
2.2. This GTC is effective from May 14, 2026, and remains in force until withdrawn.
2.3. The Provider reserves all rights to the website, its content, and its distribution. It is prohibited to download, store, process, or sell any content or part thereof without written permission from the Provider (except for this document and the Privacy Policy).
2.4. The Provider bears no responsibility for purchases made through websites not operated by the Provider.
3. REGISTRATION / PURCHASE
3.1. If incorrect or third-party-related data is provided during the use/order/subscription of the service, the contract may be contested in court by the entitled party. A successful contestation renders the contract invalid from the date of conclusion, or if it conceals another contract, the parties' rights and obligations are governed by that concealed agreement.
3.2. The Provider bears no responsibility for delivery delays or any other issues resulting from incorrect or inaccurate data provided by the User. However, the Provider informs Users that after clarification and verification, incorrectly entered data may be corrected in the order to ensure proper billing and delivery.
3.3. The Provider is not liable for damages arising from forgotten passwords or unauthorized access to passwords due to reasons not attributable to the Provider (if registration is required on the website).
4. AVAILABLE PRODUCTS, SERVICES, AND PRICES
4.1. Products displayed on the website are available for online ordering. All prices shown are in Hungarian Forints (HUF), include VAT (if applicable), and represent gross amounts. Shipping and payment-related fees are not included in the prices. No separate packaging fee is charged.
4.2. The Provider lists product names, descriptions, and displays photos (where possible).
4.3. In case of discounts or promotional pricing, the Provider will inform Users of the promotion and its duration. Promotions are in compliance with Government Decree 4/2009. (I. 30.) NFGM-SZMM, regulating pricing and unit pricing of goods and services.
4.4. In case of an incorrect price displayed, the Provider is not obligated to confirm the order at the incorrect price. The Provider may reject the offer and instead confirm the order at the correct price. In this case, the User has the right to:
- accept the corrected offer, or
- cancel the order.
According to the Hungarian Civil Code, a contract is valid only if both parties mutually and clearly express their intent. If this mutual intent is not established, no valid contract is formed, and no legal rights or obligations arise from it.
Prices are considered incorrect if they are:
- HUF 0,
- HUF 1, or
- discounted prices that do not match the advertised percentage discount.
Example: if the original price is HUF 10,000 and a 50% discount is offered, the correct discounted price should be HUF 5,000. If instead HUF 1,000 or HUF 2,000 appears, that is an incorrect price.
5. ORDER PROCESS
5.1. The User can log in to the webshop after registration, or start shopping without registration.
5.2. The User sets the quantity of the selected product(s).
5.3. The User places the selected products into the shopping cart. The contents of the cart can be reviewed at any time by clicking the cart icon.
5.4. If the User does not wish to add more products, they verify the product quantities in the cart. Items can be removed by clicking the “delete – bin” icon. Quantities can be adjusted using the “+/-” icons.
5.5. The User provides the shipping address, then selects the shipping/payment method, which are as follows:
5.5.1 Payment methods:
- Online by bank card: The total amount is paid online via a secure system provided by the payment service provider used by the Provider.
- Cash on delivery (COD) (cash or bank card): Payment can be made upon delivery to the courier in cash or by card, depending on the shipping method (e.g., some parcel lockers or pickup points accept bank cards).
Card payment provider: Stripe
By placing the order, the User acknowledges that the following personal data stored in the user database of http://mystiquekarma.hu will be transferred to Stripe Technology Europe Ltd. (data processor): Billing name and address, email, phone number.
5.5.2 Shipping methods and fees (gross prices):
- GLS Parcel Locker (up to 1 kg): HUF 990
- GLS Home Delivery (up to 1 kg): HUF 1,490
- MPL Parcel Locker (up to 1 kg): HUF 990
- MPL Home Delivery (up to 1 kg): HUF 1,490
If Cash on Delivery (COD) payment is selected, an additional gross fee of 690 HUF will be charged.
5.6. The final amount to be paid includes all costs and is detailed in the order summary and confirmation email. According to Section 6:127 of the Hungarian Civil Code, the User must verify the quantity and quality of the received product(s) without delay. Delivery takes place on business days between 8:00 and 17:00.
5.7. After entering the necessary data, the User clicks the “Place Order” button to submit the order. Before doing so, all data can be reviewed again, and a comment can be added or sent by email to sales@mystiquekarma.com.
5.8. By placing the order, the User acknowledges that the order entails a payment obligation, as stated in Section 15 and other provisions of Government Decree 45/2014 (II. 26.).
5.9. Correcting input errors: Before finalizing the order, the User can always go back to the previous steps and correct the data. For example, the quantity of items can be modified directly in the cart. Items can be removed by clicking the “delete – bin” icon.
5.10. After sending the order, the User receives a confirmation email. If this confirmation is not received within a reasonable timeframe (depending on the nature of the service), but no later than 48 hours, the User is no longer bound by the order. The order and its confirmation are considered delivered when they become accessible to both parties.
The Provider is not responsible if the confirmation is not received because the User entered an incorrect email address or their mailbox is full.
5.11. The User acknowledges that this confirmation email is automated and does not constitute a contract. The contract is only established when the Provider sends a second email confirming the order details and expected delivery.
6. CASH-ON-DELIVERY VERIFICATION (UTÁNVÉT ELLENŐR) AND ADVANCE BANK TRANSFER REGULATIONS
6.1. In order to prevent fraud and reduce the number of unclaimed parcels, the webshop uses the Utánvét Ellenőr service to verify cash-on-delivery (COD) orders placed by customers. The Utánvét Ellenőr service automatically analyses the data provided during the ordering process and assigns a risk level to the order. If an order is classified as high-risk, the system notifies the Service Provider, who shall be entitled to:
- subject the order to additional verification (e.g. phone or email confirmation),
- refuse to fulfil the order,
- or offer an alternative payment method.
The purpose of the risk assessment is to filter out orders submitted with fraudulent or false information, and to prevent logistical and financial losses.
6.2. The Utánvét Ellenőr service is operated by the following data processor:
Company name: Utánvét Ellenőr Kft.
Registered address: 8640 Fonyód, Szigligeti utca 10.
Telephone: +36 20 923 8883
Email: support@utanvet-ellenor.hu
Website: https://utanvet-ellenor.hu
6.3. Customer data is processed by the Service Provider based on its legitimate interest (Article 6(1)(f) of the GDPR) for the purpose of verifying the authenticity of COD orders and preventing abuse. By choosing the cash-on-delivery payment method, the customer acknowledges that their data will be transferred to Utánvét Ellenőr for risk assessment purposes.
Detailed rules on data processing are included in the Service Provider’s Privacy Policy.
6.4. Limitations on Payment Methods
The Service Provider reserves the right to limit or refuse the cash-on-delivery payment option in the following cases:
- certain customers,
- previous unclaimed parcels,
- false or unverifiable information,
- or orders classified as high-risk.
In such cases, the customer may choose an alternative payment method.
6.5. Advance Bank Transfer
Advance payment by bank transfer is only possible based on a pro forma invoice (payment request) and following prior agreement.
After confirming the order, the Service Provider sends the pro forma invoice to the customer via email, which includes:
- the bank details required for the transfer,
- the exact amount to be paid,
- the payment deadline,
- and the order number.
The customer agrees to make the transfer only after receiving the pro forma invoice, and strictly in accordance with the details provided therein.
The Service Provider shall not be liable for delays or damages resulting from transfers made using incorrect or incomplete information.
The Service Provider reserves the right to withdraw the pro forma invoice if payment is not received by the specified deadline.
7. ORDER FULFILLMENT AND DELIVERY
7.1. Orders are processed on business days during working hours, in the order in which they are received. Orders can be placed outside of processing hours as well, but in that case, they will be processed on the next business day. The Provider’s customer service will confirm via email the estimated fulfillment date.
7.2. The standard delivery timeframe is within 1–7 business days from the conclusion of the contract.
7.3. Based on the sales contract, the Provider is obliged to transfer ownership of the goods, and the User is obliged to pay the purchase price and receive the goods.
7.4. If the seller is a business and the buyer is a consumer, and the seller agrees to deliver the goods to the buyer, the risk of damage is transferred to the buyer once the buyer or a third party appointed by them receives the goods. If the buyer hires a courier (not recommended by the seller), the risk transfers at the time of handing over to the courier.
7.5. If the Provider is late, the User is entitled to set a grace period. If the Provider does not perform within this period, the User may withdraw from the contract.
7.6. The User may withdraw without setting a grace period if:
- a) the Provider refuses to fulfill the contract, or
- b) the contract, by agreement or by its nature, was supposed to be fulfilled at a specific time, and it was not fulfilled on that date.
In the event of a delay, the User may either demand performance or withdraw from the contract if the delay has made the contract's fulfillment meaningless.
The User is not required to prove that fulfillment is no longer of interest if:
- a) the contract had a defined delivery time based on agreement or purpose, or
- b) a grace period was set and passed without result.
7.7. If the Provider cannot fulfill the order because the product is unavailable, they must immediately inform the User and refund any payment made. The Provider must also ensure the User can enforce their legal rights regarding defective performance.
7.8. Rules Applicable in the Event of Refusal to Accept the Order
If the User fails to accept the ordered product(s) duly dispatched and handed over for delivery by the Service Provider (regardless of the selected payment method), and the failure to accept delivery is not attributable to the Service Provider, the User shall be deemed to be in breach of contract and shall be considered in default pursuant to Section 6:156 (1) of the Hungarian Civil Code (Act V of 2013).
The User acknowledges that failure to accept the parcel does not qualify as a withdrawal from the contract. Should the User wish to exercise the right of withdrawal, such intention must be communicated to the Service Provider by means of an explicit declaration, in accordance with the applicable legal regulations.
In the event of refusal to accept delivery, the Service Provider shall be entitled to close the order in its system with the status “failed delivery / unaccepted order”, and to issue and send a payment request (pro forma invoice) to the User in respect of the costs incurred. The User shall be obliged to reimburse the Service Provider for the documented, justified and reasonable costs arising in connection with the failure to accept delivery, including in particular:
a) the outbound delivery fee, based on the selected shipping method,
b) the return delivery fee, insofar as such cost is charged by the carrier,
c) the cash-on-delivery handling fee, where cash-on-delivery was selected as the payment method,
d) an administration fee in the amount of HUF 2,000 (gross), intended to cover costs related to parcel handling, customer service coordination, logistical administration, and internal order processing.
The payment request shall include the order reference number, the description and amount of the cost items, and the applicable payment deadline. Should the User fail to settle the amount stated in the payment request by the specified deadline, the Service Provider shall be entitled to issue a payment reminder and to enforce its claim by legal means. The User acknowledges that any justified and documented legal costs arising from the breach of contract (including, but not limited to, costs related to payment order proceedings) may be borne by the User.
8. RIGHT OF WITHDRAWAL
8.1. According to Directive 2011/83/EU of the European Parliament and the Council and Government Decree 45/2014 (II.26.), the Consumer has the right to withdraw from the contract without giving any reason.
The Consumer may exercise the right of withdrawal:
- a) in case of purchase of a product:
- aa) from the date of receipt of the product,
- ab) in case of multiple products with different delivery dates, from the receipt of the last delivered item,
- ac) in case of multiple items forming a single product, from the receipt of the last part/item,
- ad) in case of regularly delivered products, from the date of receipt of the first delivery
within 14 calendar days.
If the Provider fails to inform the Consumer of this right, the withdrawal period is extended by 12 months. If the Provider provides this information within that time, the 14-day withdrawal period begins from the date of such notification.
8.2. The Consumer may exercise the right of withdrawal by submitting a clear statement or by using the template in Annex 2 of Government Decree 45/2014 (II.26.).
8.3. The 14-day withdrawal period starts from the date of delivery, not from the order date.
8.4. The Consumer may also exercise the right of withdrawal between the date of contract conclusion and the date of delivery.
8.5. The cost of returning the product is to be borne by the Consumer, unless the Provider has agreed to bear it.
8.6. No other costs are charged to the Consumer for exercising the right of withdrawal, apart from the return cost.
8.7. The right of withdrawal does not apply to non-prefabricated products made on the Consumer’s request or clearly personalized products.
8.8. The Consumer cannot exercise the right of withdrawal in the following cases (complete list based on Section 29 (1) of Government Decree 45/2014):
a) In case of services that have been fully performed, only if performance began with the Consumer’s express prior consent and acknowledgment that they would lose their withdrawal right once performance is completed.
b) For goods or services whose price depends on market fluctuations beyond the Provider’s control.
c) For non-prefabricated goods made based on the Consumer’s request or clearly tailored to the Consumer.
d) For perishable or short-shelf-life goods.
e) For sealed goods that cannot be returned after opening due to health or hygiene reasons.
f) For goods that are inseparably mixed with other goods after delivery.
g) For alcoholic beverages whose value depends on market fluctuations and which are delivered more than 30 days after the contract was concluded.
h) In case of urgent repairs or maintenance requested by the Consumer.
i) For sealed audio/video recordings or software that have been opened after delivery.
j) For newspapers, magazines, or periodicals, excluding subscriptions.
k) For contracts concluded at public auctions.
l) For services related to accommodation (not for residential purpose), transport, car rental, catering, or leisure activities, where the contract sets a specific performance date or period.
m) For digital content not supplied on a tangible medium, if performance started with the Consumer’s express prior consent and acknowledgment of losing the right of withdrawal.
8.9. If the Consumer withdraws from a distance contract, the Provider must refund all payments received from the Consumer within 14 days of receiving the withdrawal notice, including shipping costs. The Provider may exercise a right of retention until the returned goods or proof of return is received.
8.10. The refund must be made using the same payment method used by the Consumer, unless otherwise agreed, and no additional costs shall be charged for this.
8.11. The Consumer must return the goods without undue delay, and no later than 14 days from notifying the Provider of withdrawal.
8.12. In case of written withdrawal, it is sufficient to send the withdrawal declaration within 14 days.
8.13. The deadline is met if the goods are sent back before the 14-day deadline. It is not required that the goods arrive within this period.
8.14. The Consumer bears only the direct cost of returning the goods.
8.15. The Provider is not obliged to refund any additional costs if the Consumer explicitly chose a more expensive delivery method than the standard (least expensive) one offered.
8.16. The Provider may withhold the refund until the goods are returned or until the Consumer provides proof of return—whichever comes first.
8.17. If the Consumer wishes to exercise the right of withdrawal, they may notify the Provider via email, postal mail, phone, or in person. For written notifications, the sending date (postmark, email timestamp, courier handover) counts; for phone, the call date applies.
8.18. The Consumer is liable for any diminished value of the goods resulting from use beyond what is necessary to determine their nature, characteristics, and functioning.
8.19. The full legal text of Government Decree 45/2014 (II.26.) is available here (Hungarian).
8.20. Directive 2011/83/EU of the European Parliament and Council is available here.
8.21. The Consumer may also contact the Provider with any other complaints using the contact details provided in this GTC.
8.22. The right of withdrawal applies only to Consumers, as defined in the Hungarian Civil Code.
8.23. The right of withdrawal does not apply to businesses, i.e., persons acting within the scope of their profession or commercial activity.
8.24. (Applicable if the Provider also offers services in addition to selling products)
If the Consumer terminates the contract after performance has begun, they must pay the Provider a proportional fee for the services performed up to the date of termination. This is calculated from the total price agreed in the contract. If the Consumer proves that this fee is unreasonably high, the amount shall be based on the market value of the performed service.
8.25. Procedure for exercising the right of withdrawal:
8.25.1. The Consumer must notify the Provider of their intention to withdraw via any official contact channel.
8.25.2. The Consumer exercises the right on time if the withdrawal statement is sent before the 14-day deadline.
8.25.3. The Consumer must return the product to the Provider without delay, but no later than 14 days after notifying about the withdrawal. The deadline is met if the product is sent (not necessarily received) within 14 days.
8.25.4. The Provider is not obliged to refund extra delivery costs if the Consumer chose a more expensive shipping option than the standard one.
8.25.5. In the case of multiple products with different delivery times, the withdrawal period starts from the date of the last delivered item.
9. WARRANTY AND GUARANTEE
Defective Performance
The Service Provider performs defectively if the service provided does not meet the quality requirements set out in the contract or in law at the time of performance. The Service Provider does not perform defectively if the User was aware of the defect at the time of concluding the contract, or if the User should have been aware of the defect at that time.
In contracts concluded between a Consumer and a business, any clause deviating from the provisions of this chapter on statutory warranty and guarantee to the detriment of the Consumer shall be null and void.
The additional statutory warranty rights apply only to Users who qualify as Consumers under the Civil Code.
User qualifying as a Business: a person acting within the scope of their profession, independent occupation, or business activity.
Statutory Warranty (Kellékszavatosság)
9.1. In what cases may the User exercise statutory warranty rights?
In the event of defective performance by the Service Provider, the User may assert statutory warranty claims against the Service Provider in accordance with the provisions of the Hungarian Civil Code.
9.2. What rights does the User have under statutory warranty?
The User may, at their choice, exercise the following statutory warranty rights:
- request repair or replacement, unless fulfilling the chosen request is impossible or would impose a disproportionate additional cost on the business compared to another remedy,
- if the User did not request or could not request repair or replacement, they may demand a proportionate reduction of the consideration or—ultimately—may withdraw from the contract.
The User may switch from one chosen statutory warranty right to another, but the cost of switching shall be borne by the User, unless the switch was justified or the business gave reason for it.
Consumers have additional rights:
The Consumer is entitled—proportionate to the seriousness of the breach of contract—to request a proportionate price reduction or to terminate the sales contract if:
a) the business did not carry out the repair or replacement, or performed it but did not remove and reinstall the product in whole or in part, or refused to restore conformity;
b) the defect reoccurs despite the business attempting to restore conformity;
c) the defect is so serious that it justifies immediate price reduction or immediate termination of the sales contract; or
d) the business has not undertaken to restore conformity, or it is evident from the circumstances that the business will not restore conformity within a reasonable time or without causing significant inconvenience to the Consumer.
If the Consumer seeks to terminate the sales contract due to defective performance, the business bears the burden of proving that the defect is insignificant.
The Consumer is entitled to withhold the outstanding part of the purchase price—proportionate to the seriousness of the breach—until the business fulfils its obligations relating to conformity and defective performance.
The reasonable period for completing repair or replacement begins when the Consumer notifies the business of the defect.
The Consumer must make the goods available to the business to carry out the repair or replacement.
In Consumer–business contracts, the business must bear the cost of taking back the replaced goods.
If repair or replacement requires the removal of goods installed prior to the defect becoming apparent, the obligation to repair or replace includes removing the defective goods and installing the replacement or repaired goods, or covering the cost of removal and installation.
A price reduction is proportionate if its amount equals the difference between the value of the goods received and the value the goods would have had if they were in conformity with the contract.
The Consumer may exercise their right to terminate the contract by making a declaration addressed to the business expressing their decision to terminate.
If the defect affects only part of the goods supplied under the sales contract, and the conditions for termination are met, the Consumer may terminate the contract only with respect to the defective goods. However, if the Consumer cannot reasonably be expected to keep only the goods in conformity, the Consumer may terminate the contract in relation to any associated goods as well.
If the Consumer terminates the sales contract in whole or in part:
a) the Consumer must return the affected goods to the business at the business's expense; and
b) the business must promptly refund the price paid for the affected goods once it has received the goods or proof of their return.
9.3. What deadlines apply for asserting statutory warranty claims?
The User (if qualifying as a Consumer) must notify the business of the defect promptly after its discovery, but no later than two months from the date of discovery.
Statutory warranty rights may no longer be enforced after the expiration of two years from the date of performance (or one year for businesses or used goods).
For products with an expiry date, statutory warranty may be enforced until the expiry date.
9.4. Against whom may the User enforce statutory warranty claims?
The User may enforce statutory warranty claims against the Service Provider.
9.5. What additional conditions apply to enforcing statutory warranty rights (if the User qualifies as a Consumer)?
Within 1 year from performance, the User’s warranty claim has no additional condition beyond reporting the defect, provided the User proves that the goods or service were supplied by the business operating the webshop.
After 1 year from performance, the User must prove that the defect already existed at the time of performance.
Product Warranty
9.6. When can the Consumer enforce product warranty rights?
In the case of defective movable goods, the Consumer may, at their choice, enforce either:
- implied warranty rights (against the seller), or
- product warranty rights (against the manufacturer/distributor) as per the Civil Code.
Under product warranty, the Consumer may request:
- repair or
- replacement of the defective product.
9.7. Against whom can product warranty claims be made?
Product warranty rights can only be enforced against the manufacturer or distributor of the product (collectively referred to as the “producer”).
9.8. When is a product considered defective?
A product is defective if:
- it does not meet the quality standards at the time of placing on the market, or
- it lacks the properties described by the producer.
9.9. What is the deadline for enforcing product warranty rights?
Product warranty claims can be enforced within two years from the product being placed on the market. After this period, the right expires.
9.10. Who bears the burden of proof?
The Consumer must prove that the defect existed at the time the product was placed on the market.
9.11. When is the producer exempt from liability?
The producer is not liable if they prove that:
- the product was not manufactured or distributed as part of a business activity;
- the defect could not have been detected with the state of scientific and technical knowledge at the time of distribution;
- the defect is the result of compliance with regulations or binding official requirements.
If any of the above conditions are met, the producer is exempt from product warranty obligations.
The Consumer cannot enforce both product warranty and implied warranty rights for the same defect at the same time. However, once a product warranty claim has been successfully enforced, implied warranty rights can only be used against the manufacturer.
Commercial Guarantee (Jótállás)
9.12. When is the Consumer entitled to a guarantee?
In the case of defective durable consumer goods, the Provider is obliged to offer a mandatory commercial guarantee based on Government Decree 151/2003 (IX. 22.).
9.13. Guarantee periods:
- For products priced between HUF 10,000 and HUF 250,000: 2 years
- For products priced over HUF 250,000: 3 years
Note: Missing these deadlines results in loss of rights.
The guarantee period starts from the date of delivery, or in case of installation by the Provider, from the installation date.
If the product is installed more than 6 months after delivery, the guarantee period starts from the delivery date.
Consumers may submit their repair request directly to:
- the Provider’s registered office,
- any business premises,
- or the service center specified in the guarantee card.
Under the guarantee, the Consumer may:
- Request repair or replacement, unless that is impossible or would cause disproportionate additional cost;
- Request a price reduction, or
- Withdraw from the contract, if:
- repair or replacement is not feasible,
- the Provider fails to act, or
- the Consumer’s interest in repair/replacement no longer exists.
Minor defects do not entitle the Consumer to withdraw.
Commercial Guarantee – Special Cases
15-day repair target:
According to Section 5 of Government Decree 19/2014 (IV.29.) NGM, the Provider must aim to complete repairs or replacement within 15 days.
If the process takes longer, the Provider must inform the Consumer of the expected duration electronically or via another traceable method (e.g., printed receipt), with the Consumer's prior consent.
If the product cannot be repaired at the first attempt:
If during the first repair within the guarantee period, it is established that the product cannot be repaired, and the Consumer has not requested otherwise, the Provider must:
- replace the product within 8 days, or
- if replacement is not possible, refund the purchase price within 8 days.
If the product breaks down 3 times:
If the product is repaired 3 times during the guarantee period and fails again, the Provider must:
- replace it within 8 days, or
- if replacement is not possible, refund the price listed on the invoice or receipt within 8 days.
If it’s not repaired within 30 days:
If the Provider fails to repair the product within 30 days from the Consumer’s report:
- they must replace the product within 8 days after the deadline, or
- if that’s not possible, refund the purchase price.
These 3 guarantee rules do not apply to:
- electric bicycles
- scooters
- quads
- motorcycles
- passenger cars
- camper vans
- trailers and trailer-caravans
- watercraft with engines
9.14. When is the Provider exempt from the guarantee?
The Provider is exempt only if they prove that the defect:
- occurred after delivery.
The Consumer may not enforce multiple legal claims (e.g., implied warranty and guarantee) for the same defect once one has been successfully exercised (e.g., product replaced).
9.15–9.18. Limitations and Conditions
9.15. The Provider is not liable for damages resulting from natural wear and tear beyond the product’s expected lifespan.
9.16. The Provider is not liable for:
- improper use or handling after delivery,
- overuse,
- external effects, or
- non-intended use.
9.17. If the Consumer reports a defect within 3 business days of delivery or installation that prevents normal use, the Provider must replace the product.
9.18. Specific maintenance requirements (e.g., periodic inspections) may apply to ensure safe operation, provided:
- they cannot be otherwise guaranteed, and
- they do not impose unreasonable burden on the Consumer.
9.19. The official list of products subject to mandatory commercial guarantee is defined in the Hungarian regulation: 10/2024. (VI. 28.) IM decree.
10. PROCEDURE FOR WARRANTY CLAIMS
(Applicable to Consumers only)
10.1. In contracts between Consumers and businesses, the parties may not deviate to the disadvantage of the Consumer from the rules of Government Decree 19/2014 (IV.29.) NGM on the handling of warranty and guarantee claims for goods sold under such contracts.
10.2. The Consumer must prove the existence of the contract (e.g., by invoice or receipt).
10.3. The costs related to fulfilling the warranty obligation (e.g., repair, shipping, labor) must be borne by the Provider. (Civil Code §6:166)
10.4. The Provider must prepare a written record (report) of the warranty or guarantee claim filed by the Consumer.
10.5. A copy of the report must be handed over to the Consumer immediately, in a verifiable manner (e.g., printed, emailed).
10.6. If the Provider cannot give an immediate decision regarding the validity of the Consumer’s claim, the Provider must inform the Consumer of its position within five working days, including:
- the reason for rejection (if any), and
- information on how to initiate proceedings with the conciliation board.
10.7. The Provider must retain the report for three years and present it upon request to the relevant authorities during inspections.
10.8. The Provider must aim to complete repair or replacement within 15 days.
If it takes longer, the Provider must notify the Consumer of the expected duration—electronically or in another verifiable way—provided the Consumer has consented to such communication.
11. MISCELLANEOUS PROVISIONS
11.1. The Provider may use third parties (subcontractors, agents, etc.) to fulfill their obligations. The Provider is fully liable for any unlawful conduct committed by such third parties, as if it were their own.
11.2. If any provision of this GTC becomes invalid, unlawful, or unenforceable, it shall not affect the validity, legality, or enforceability of the remaining provisions.
11.3. If the Provider does not exercise a right granted by this GTC, such omission shall not be considered a waiver of that right. Any waiver must be made expressly in writing. If the Provider fails to enforce a clause once, that does not imply a waiver of the right to enforce it strictly later.
11.4. The Provider and the User agree to resolve any disputes amicably.
11.5 The Parties acknowledge that the Service Provider’s webshop operates and is maintained in Hungary. Although the website may be accessible from other countries, Users expressly accept that the governing law between the User and the Service Provider shall be Hungarian law. If the User qualifies as a consumer, pursuant to Section 26 (1) of the Hungarian Civil Procedure Code (Pp.), the court having exclusive jurisdiction shall be the court located at the Consumer’s place of residence.
11.6 The Service Provider does not apply different general access conditions for products based on the User’s nationality, residence, or place of establishment.
11.7 Regarding the accepted payment methods, the Service Provider does not apply different conditions for payment transactions due to the User’s nationality, residence, place of establishment, the location of the payment account, the location of the payment service provider, or the place of issuance of the electronic payment instrument within the European Union.
11.8 The Service Provider complies with Regulation (EU) 2018/302 of the European Parliament and of the Council on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence, or place of establishment within the internal market, and amending Regulations (EC) No 2006/2004 and (EU) No 2017/2394 and Directive 2009/22/EC.
12 COMPLAINT HANDLING PROCEDURE (FOR USERS QUALIFYING AS CONSUMERS)
12.1 The Service Provider aims to fulfill every order with appropriate quality and to the complete satisfaction of the customer. If the User has any complaint related to the contract or its performance, they may submit it via the above phone number, email address, or postal mail.
12.2 The Service Provider shall immediately investigate and resolve oral complaints. If the User disagrees with the handling of the complaint or immediate investigation is not possible, a written record shall be made of the complaint and the Provider’s position, and a copy shall be provided to the User.
12.3 Written complaints will be responded to in writing within 30 days. The Service Provider must provide a reason for rejecting the complaint. The written complaint and response shall be kept for 3 years and presented to authorities upon request.
12.4 If the User's complaint is rejected, they may initiate proceedings with the competent consumer protection authority or a conciliation board. (The Service Provider has not made a general declaration of submission.)
12.5. The Consumer may submit a complaint to the consumer protection authority.
Under Sections 45/A (1)–(3) of the Hungarian Consumer Protection Act (Fgytv.), and based on Government Decree 326/2024 (XI.14.) on the designation of the consumer protection authority, the general consumer protection authority is the relevant government office:
https://kormanyhivatalok.hu/kormanyhivatalok
12.6. In case of a complaint, the Consumer also has the right to turn to a conciliation board. The contact details of the regional conciliation boards can be found at the following link (or below):
|
Békéltető testület neve |
Békéltető testület székhelye, címe: |
Illetékességi terület |
|
Budapesti Békéltető Testület |
Budapest |
Budapest |
|
Baranya Vármegyei Békéltető Testület |
Pécs E-mail cím: info@baranyabekeltetes.hu |
Baranya vármegye, |
|
Somogy vármegye, |
||
|
Tolna vármegye |
||
|
Borsod-Abaúj-Zemplén |
Miskolc E-mail cím: bekeltetes@bokik.hu |
Borsod-Abaúj-Zemplén vármegye, |
|
Heves vármegye, |
||
|
Nógrád vármegye |
||
|
Csongrád-Csanád Vármegyei |
Szeged E-mail cím: bekelteto.testulet@csmkik.hu |
Békés vármegye, |
|
Bács-Kiskun vármegye, |
||
|
Csongrád-Csanád vármegye |
||
|
Fejér Vármegyei Békéltető Testület |
Székesfehérvár E-mail cím: bekeltetes@fmkik.hu; fmkik@fmkik.hu |
Fejér vármegye, |
|
Komárom-Esztergom vármegye, |
||
|
Veszprém vármegye |
||
|
Győr-Moson-Sopron Vármegyei |
Győr |
Győr-Moson-Sopron vármegye, |
|
Vas vármegye, |
||
|
Zala vármegye |
||
|
Hajdú-Bihar Vármegyei |
Debrecen |
Jász-Nagykun-Szolnok vármegye, |
|
Hajdú-Bihar vármegye, |
||
|
Szabolcs-Szatmár-Bereg vármegye |
||
|
Pest Vármegyei Békéltető Testület |
Budapest E-mail cím: pmbekelteto@pmkik.hu |
Pest vármegye |
12.7. The conciliation board is competent to settle consumer disputes out of court.
Its primary task is to facilitate an agreement between the parties for the resolution of the consumer dispute.
If no agreement is reached, the board issues a decision in order to ensure the simple, quick, effective, and cost-efficient enforcement of consumer rights.
At the request of either the Consumer or the Provider, the conciliation board may also provide advice regarding the rights and obligations of the Consumer.
In conciliation board proceedings, if no agreement is reached between the parties, the panel shall decide on the merits of the case as follows:
a) It shall issue a binding decision if:
aa) the application is well-founded, and the business — either through a general statement of submission registered with the conciliation board or the chamber, or communicated in its commercial communications pursuant to Section 36/C — has declared, at the start of the proceedings or by the time the decision is made, that it accepts the board’s decision as binding; or
ab) no such declaration has been made by the business, but the application is well-founded, and the Consumer’s claim — at the time of submission or of the decision — does not exceed HUF 200,000.
b) It shall issue a recommendation if the application is well-founded, but the business declared at the beginning of the procedure that it does not recognize the board’s decision as binding, or made no declaration at all regarding the acceptance of the decision.
12.8. In the case of cross-border consumer disputes related to online purchase or service contracts, the conciliation board operated by the chamber designated by the minister responsible for consumer protection shall have jurisdiction, as specified by ministerial decree.
12.9. The business has a duty to cooperate during the conciliation board procedure.
As part of this obligation, the business must send its written response to the conciliation board within the time limit and with the content specified in the Consumer Protection Act (Fgytv.).
Except for the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes (which also amends Regulation (EC) No 2006/2004 and Directive 2009/22/EC), the business must ensure the participation of a representative authorized to reach a settlement at the hearing.
In the case of an online hearing, the representative must participate online.
If the consumer requests an in-person hearing, the representative must at least participate online in the session.
12.10. If the Consumer does not turn to a conciliation board, or if the procedure does not lead to a satisfactory result, the Consumer may initiate legal proceedings to resolve the dispute.
The lawsuit must be initiated by submitting a statement of claim (writ of summons), which must include the following information:
- the court having jurisdiction over the case;
- the names, addresses, and procedural roles of the parties and their representatives;
- the right being enforced, along with the facts supporting it and the evidence provided;
- the data from which the jurisdiction and competence of the court can be established;
- a clear and specific request for a court decision.
The statement of claim must be accompanied by the original or a copy of the document(s) that serve as evidence in support of the claim.
13. COPYRIGHTS
13.1. As the website http://mystiquekarma.hu qualifies as a copyrighted work, it is prohibited to download (reproduce), re-publish, otherwise use, electronically store, process, or resell any content or any part thereof appearing on the website without the written permission of the Provider — with the exception of legal documents (e.g. these Terms and the Privacy Policy), which may be accessed and stored by the User freely and without restriction, in any form.
13.2. Any information, visual or textual content, elements, design, or layout from the website or its database may only be copied — even with written permission — with proper attribution to the original website.
13.3. The Provider reserves all rights to every element of its services, its domain names, secondary domain names derived from them, and its online advertising spaces.
13.4. It is forbidden to adapt or reverse engineer the website or any part of its content; to unfairly obtain user IDs and passwords; or to use any application that could modify or index the website or any of its parts.
13.5. The name http://mystiquekarma.hu is protected by copyright. Apart from referencing, its use is only allowed with the written consent of the Provider.
13.6. The User acknowledges that in the event of unauthorized use, the Provider is entitled to claim a contractual penalty. The penalty amounts to:
- HUF 100,000 gross per image,
- HUF 20,000 gross per word,
- or HUF 50,000 per day.
In case of copyright infringement, the Provider may also initiate notarial certification, the cost of which shall likewise be borne by the infringing User.
14. DATA PROTECTION
The website’s privacy policy is available at the following link:
http://www.mystiquekarma.hu
Effective from: 14 May 2026
In all cases of dispute or discrepancy, the Hungarian version of these General Terms and Conditions shall prevail. As the webshop operates under Hungarian jurisdiction, the English translation is provided for informational purposes only.